Channel Assist Program


We have had numerous requests from our channel partners, for us to provide services in the back-end, THROUGH them, so that they can support their customers better, with more breadth and depth.

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To support our channel partners in these areas, we launched the “Channel Assist Program” in September 2009. A program that is meant for our partners, and something that we do with our partners & ONLY through our partners.

This program is aimed to achieve the following:

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  • Allow our channels to provide wide range of services, if there is lack of resources.
  • Allow our channels to provide services in areas where domain knowledge is insufficient.
  • Allow our channels to undertake new and additional projects without the need to increase manpower costs.
  • Allow our channels to free up resources to focus on increasing customer base, while we assist to manage the services.
  • Allow our channels time to deepen their relationship with existing customers and build new business relationships.

These services are offered ONLY TO OUR CHANNELS... In the same manner as with all our products, these services WILL NOT be made available to end-users. That is why our slogan is “For Partners; With Partners; ONLY Thru’ Partners”.

Types Of Services

Hardware Maintenance Services

Monitoring and On-Site Hardware Replacement

  • Desktops / Notebooks
  • Servers
  • Network Equipment

Installation / Configuration Services

Network Equipment
  • Routers
  • Firewall
  • Switches
  • Cameras
Servers / Storage
  • Installation of OS
  • Setting Active Directory / Group Policy Objects
  • Setting of Windows Server Update Services
Desktops Installation / Migration

Comprehensive Maintenance Services

  • Includes Phone, Email & Remote Support, Scheduled and Ad-Hoc On-Site Visits
  • Requires Server with Active Directory, Internet Connection and Documentation
  • Twice Yearly Network Systems Review and Health Check
  • Monthly Reporting
    • Proactive Monitoring with email and SMS alerts
    • Inventory Tracking
    • Event Log Monitoring
    • Backup Monitoring
    • Hard Disk SMNP Monitoring
    • Bandwidth Monitoring
    • Test Restore Services
    • Problem Tracking / Troubleshooting / Resolution
    • Group Policy Management
    • Windows Update Management
    • Vendor Management
    • Supported OS: Microsoft Windows Server 200x
    Desktops / Notebooks
    • Inventory Tracking
    • Event Log Monitoring
    • Anti-Virus Update Monitoring
    • Hard Disk SMART Monitoring
    • Group Policy Management
    • Deployment / Reinstallation / Configuration
    • Hardware Troubleshooting
    • Office Applications Support: Microsoft Office, Email, Internet Browsers, Network Printing / Scanning
    • Line Of Business Applications Support (Limited)
    • Vendor Management
    • Support OS: Microsoft Windows XP, Windows Vista
    • Optional: Automatic Off-Site File Backup
    Network Equipment
    • Router / Firewall Configuration Backup
    • Router / Firewall Configuration Changes
    • Network Troubleshooting